Shipping Policy

Dispatch Time: Orders are dispatched within 2 working days from the receipt of the order. Our operational days are Monday to Friday, excluding public holidays. Orders placed on Sundays or public holidays will be processed on the following working day.

-Orders exceeding 5 units of the same product, items marked as pre-order, or products in production may require additional processing time.

-During peak periods, such as holiday seasons or due to unforeseen circumstances, processing times may be extended.

-For out-of-stock items, dispatch may take between 2 to 6 weeks. We will keep you updated via email or phone regarding the status of your order.

Return, Refund, and Replacement Policy

Craftsmanship Notice: At Pereyan, we pride ourselves on the unique craftsmanship of our products, handcrafted by traditional artisans in India. Variations in wood grain and texture enhance the product's beauty and are not considered defects.

Returns: We strive for your complete satisfaction. However, due to the nature of our products being opened or used, returns are not accepted once delivered. In cases of damaged products upon delivery (e.g., leakage, breakage, missing items), we offer refunds or exchanges after a thorough verification process.

Refund Policy:
-Pereyan is not liable for damages post-delivery.
-An unboxing video with original packaging is required for claims related to missing, damaged, or incorrect products.
-Refuse acceptance of tampered or damaged packages from the delivery partner.
-For non-received orders marked as delivered, contact customer care at +91-8792423163 within 3 days. Claims post this period will not be entertained.

-Refunds, where applicable, will be processed within 15 days of acceptance, with all transaction details provided.

Replacement: For defective products due to transit or other reasons, transportation costs for replacements will not be deducted. In other cases, transportation will be charged.

Repairs: We offer repair services for products at no additional cost or a basic cost, excluding shipping charges to and from our facility.

Return Address: Pereyan LLP, No 43 PMR Towers, Hosa Road Junction, Hosur Main Road, Electronic City, Bangalore, KA, 560100, India.

Upon receipt and inspection of your return, we will notify you via email and issue a refund as store credit, valid for 6 months from the delivery date.Cancellation PolicyCancellation: Orders can be cancelled before dispatch from our warehouse, subject to a 3% gateway charge. For cancellations of dispatched orders, a fee of ₹250 will be deducted for prepaid orders.

Refunds: For cancelled orders, refunds will be credited to the original payment method within 15 days of cancellation acceptance.Contact: For cancellations, email or call +91 8792423163 within 24 hours of placing the order.Pereyan reserves the right to cancel orders due to pricing errors or other reasons, with a full refund provided.

Non-Delivery/Late Delivery: Charges for re-delivery due to customer errors (incorrect/incomplete address, unavailability) will be borne by the customer.

We aim to provide a delightful shopping experience. For feedback or assistance, contact us at +91 8792423163.